In-stock items ship within 48 hours of ordering. I offer USPS shipping only at this time. Please provide a shipping address that reflects postal system delivery when ordering.
RETURN POLICY IN THE STORE:
Special orders are final sales and cannot be returned or exchanged. Purchases from our inventory may be exchanged within 7 days (1 week) of the date of purchase either for another piece or for store credit. We do not give refunds.
RETURNS AND EXCHANGES ONLINE:
Special orders are non-returnable. Regular orders can be returned within 14 days of receipt in their original packaging and in unworn/unused condition. Credit issued will not include original shipping and insurance charges.
Please notify the Gallery/Shop by phone or email BEFORE the return. The customer is responsible for returning the item(s) pre-paid and insured to: Joy Craft & Design, P.O. Box 1003, Springdale, UT 84767.
We reserve the right to reject a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. I will do everything I can to work with you and make sure your experience with me is positive, but this is a small, independent shop with just me at the wheel. Thank you so much for your understanding.